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Hospitality support is categorized into four separate sections; each section is specialized in different products as per details below.
A. Opera & Fidelio Support Team
Provides support to following products :
Front office (F.O), Sales & catering (S & C), Material Control (M.C), MF Financials (MFF) Concept, Oracle & System support.
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Fidelio Support
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971-4-3141414
Ext 600
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971-4-3989999
Ext 666
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971-4-3988440
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operasupport@kit.ae
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971-4-3989999
Ext 600
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971-4-3141360
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Power & UPS Product Support Department
Located first floor of corporate Headquarters and provides support to following products.
B. Hotel -POS Support
Provides support to following products :
Micros 9700, 8700, Net view point, Oracle, MSSQL & System support.
C. Restaurant- POS Support
Provides support to following products :
Micros 3700, 2700, Enterprise Management(EM) , KDS, GSS.
D. POS- Hardware - Support
Provides support to following products :
Workstations, Printers, Servers.
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Micros Support
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971-4-3989999
Ext 500
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971-4-3989999
Ext 555
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971-4-3988440
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microssupport@kit.ae
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971-4-3989999
Ext 500
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971-4-3141350
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E. Interface Support
Provides support to following products :
All Interfaces to Micros, Telephone, door Locking, etc Tiger Call accounting.
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Interface Support
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971-4-3141414
Ext 650
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971-4-3989999
Ext 651
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971-4-3988440
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interfacesupport@kit.ae
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971-4-3989999
Ext 650
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971-4-3141350
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24X365 Support (Beyond Office hour , Night & Holiday support only for customer under SLA)
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Products covered under
24 hour support
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971-4-3141414
971-4-3989999
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971-4-3141365
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971-4-3988440
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support@kit.ae
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