At KIT our endeavor is to provide the customer with best possible support for all product range. We have different departments providing support for various products and they are located in different sections and floors of our corporate Headquarters, our service center, branch offices, which are situated in different locations. To make our customer comfortable to reach the right people, we have explained the details below. Support calls are logged in to Microsoft CRM and tracked till they are closed. There are escalation procedures defined within the organization.