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| Help Desk |
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At KIT our endeavor to provide our customer with best possible support for all product range We have different department providing support for various product and they are located in Different sections and floors of our corporate Headquarters Our service center & Branch offices are situated in different location . To make our customer comfortable to reach the right people we have explained the details below. Support calls are logged in to Microsoft CRM and tracked till they are closed There are escalation procedures defined within the organization |
Enterprise Product Support Department:
Located first floor of corporate Headquarters and provides support to following products
Dell Microsoft Acer Cisco Avaya 3com
Contact details and procedure are as follows |
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| Enterprise & power product Support |
| Enterprise, Network,
Tel com, PC Product
support |
971-4-3989999
Ext 400 |
971-4-3989999
Ext 444 |
971-4-3988440 |
techsupport@kit.ae |
971-4-3141414
Ext 700 |
971-4-3141440 |
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Power & UPS Product Support Department:
Located first floor of corporate Headquarters and provides support to following products
APC, Structured & Electrical cabling Cabling
Contact details and procedure are as follows |
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| Power & UPS Product Support Department |
| Power Solution
product support |
971-4-3989999
Ext 480 |
971-4-3989999
Ext 406 |
971-4-3988440 |
apcsupport@kit.ae |
971-4-3141414
Ext 480 |
971-4-3141440 |
971-4-3988440 |
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| To Get help on drivers, Patches, Technical documents & Tips click here |
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Hospitality Product Support department :
Hospitality support is categorized in to Four separate section each team is specialized in different products as per details below
A: Opera & Fidelio support Team :
Provides support to following products
Front office ( F.O ), Sales & catering ( S & C ) , Material Control (M.C ) , MF Financials (MFF)
Concept , Oracle & System support
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| Hospitality Product Support department |
| Fidelio Support |
971-4-3141414
Ext 600 |
971-4-3989999
Ext 666 |
971-4-3988440 |
operasupport@kit.ae |
971-4-3989999
Ext 600 |
971-4-3141360 |
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B: Hotel - POS Support
Provides support to following products
Micros 9700, 8700, Net view point, Oracle , MSSQL & system support
C: Restaurant- POS Support
Provides support to following products
Micros 3700, 2700, Enterprise Management ( EM) , KDS, GSS
D: POS- Hardware - Support
Provides support to following products
Workstations, Printers, Servers |
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| Micros 9700, Res3700, Micros Hardware, Product
support |
971-4-3989999
Ext 500 |
971-4-3989999
Ext 555 |
971-4-3988440 |
microssupport@kit.ae |
971-4-3989999
Ext 500 |
971-4-3141350 |
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E: Interface Support
Provides support to following products
All Interfaces Micros, Telephone, door Locking, etc Tiger Call accounting |
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| Interface Support |
971-4-3141414
Ext 650 |
971-4-3989999
Ext 651 |
971-4-3988440 |
interfacesupport@kit.ae |
971-4-3989999
Ext 650 |
971-4-3141350 |
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